Shipping Information

Gelb Music Shipping Guidelines

  • Signature Required On All Items - We want to make sure no one runs off with your delivery. We require a signature upon delivery for security reasons (Fraud / theft).
  • "Free Shipping” is available on specific items and/or available on purchase amount where marked.
  • Sorry no over night / 1 day deliveries.

Free Ground Shipping

  • “Free Shipping” is available on specific items and/or available on purchase amount where marked.
  • Chose "Standard Shipping, 2-5 business days" as delivery method in Secure Checkout for Free Shipping.
  • Very large and oversized packages such as PA and guitar cabinets which are required to ship via freight may require additional shipping charges, see product description page or shopping cart.
  • Valid only on shipments to lower 48 states.
  • Does not apply to orders shipped to Canada.
  • Free shipping to APO/FPO addresses limited to 70 lbs. per box and is subject to the same restrictions as domestic deliveries.
  • NOTE: Lighter weight items may be shipped via USPS.
  • Verified credit card orders shipped via Standard Shipping typically arrive in just 3-5 business days.
  • No delivery on weekends.
  • Expedited / air shipping requires additional fees, outlined below under "Rates For Two-Day and Three-Day Shipping."

 

Rates Two-Day and Three-Day Shipping

  • Sorry No overnight / 1 day deliveries.
  • Expedited shipping rates are determined by weight and zone. To see shipping estimates, add product(s) to shopping cart, enter your zip code, then select the shipping method you prefer from the pop-down menu below Product Sub-Total.
  • Large packages may require additional shipping charges. See product description page or shopping cart.
  • All delivery times are measured in business days.
  • If you require Saturday delivery, please place your order by phone.

Fast Shipment

 

Verified orders* for in-stock items shipping via expedited 2 or 3-day air service placed by noon Eastern Time Monday-Friday ship the same day. Orders shipping via expedited air services placed after noon Eastern Time and orders shipping via Standard ground service will ship no later than the following business day.

 

Verified Orders

All orders are subject to a 24hr verification delay while we confirm your billing information with your financial institution. This is to protect our customers from credit card fraud, and identity theft.

To help expedite this process, please ensure that the billing address and phone number you have given us matches what is on file with your financial institution.

Shipment Issues


Although we cannot guarantee your shipment delivery once it’s in the hands of the delivery service we will do our best to make sure your item(s) arrive as planned. For any questions or concerns please contact us at (650) 365-8878.

 

Typical Shipment/Delivery Times

 

Next Business Day Shipping to Lower 48 States

We do not offer 1 day / Next Business Day Shipping for security reasons.

 

2 Business Day Shipping to Lower 48 States

Orders placed by noon Eastern Time Monday-Friday ship the same day and are delivered within 2 business days. If, for example, your order is placed at 1 p.m. Eastern Time on Friday, it will be shipped on Monday and delivered Wednesday.

 

3 Business Day Shipping to Lower 48 States

Orders placed by noon Eastern Time Monday-Friday ship the same day and are delivered within 3 business days. If, for example, your order is placed at 1 p.m. Eastern Time on Friday, it will be shipped on Monday and delivered Thursday.

 

Standard Shipping to Lower 48 States

Orders placed by noon Eastern Time Monday-Friday ship no later than the following business day, and will be delivered within 7 business days. All orders placed after noon and on weekends will ship the next business day. If, for example, your order is placed at 1 p.m. Eastern Time on Friday, it will be shipped on Monday and be delivered by the following Monday.


To help expedite your order, please be sure that the billing address, shipping address, and phone number you provide us match the information on file with your credit card issuer.

 

*All orders are subject to a 24-hour delay while we verify your billing information with your credit card issuer. This may be necessary to protect you from credit card fraud and identity theft.

 

**Due to additional processing time, institutional orders and orders placed using purchase orders are excluded from our Shipping Guarantee.

 

Please note: Your order must be delivered to an address served by UPS. This guarantee excludes APO, FPO, and PO Boxes, as these destinations must ship by U.S. Postal Service.

 

Shipping Policies

  • Verified orders typically ship within 24 hours of order placement.
    • Orders ship from our centrally located, state of the art distribution center to ensure fast delivery.
    • Our team of service professionals work 24/7 to ensure that your order is accurate and on time.
  • As a security precaution, some orders may require extended verification.
  • To make sure you get your gear as quickly as possible, your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result.
  • If in-stock items on the order have already shipped, back order items will be sent UPS Ground.
  • Lighter weight items may be shipped via USPS.
  • Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services.
  • Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS (6-10 business days). International APO/FPO destinations may require additional delivery time. NOTE: Boxes over 70 lbs each cannot be shipped to these locations.
  • We are not able to ship Yamaha products to Puerto Rico, Guam, or the Virgin Islands.
  • International Shipping – Please contact the store for your inquiry. We do ship all over the world but there are limitations to certain products and countries.
  • For information contact us here at Gelb Music

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