Things to know before you buy

Gelb Music "Things to know before you buy"

We want you to enjoy your shopping experience with Gelb Music. Before you make your purchase we just wanted to provide you with some information so you are aware. Please contact us if you have any questions.

  • Signature Required On Some Items - We want to make sure no one runs off with your delivery. We require a signature upon delivery for security reasons on most items (high value). For more information please contact us. If you cannot sign for an item during the day when most packages are delivered you can always pick up your delivery from your local UPS or FED EX distribution center (ID will be required). If you would like for your FED EX delivery to be held at a local FED EX location for pick up please contact us. For USPS deliveries see usps.gov for more information.
  • Different Billing and Ship to Address - Due to security reasons we cannot process orders with a different ship to address than your billing address through our ecommerce store. It is possible to ship to a different address but you will have to call us before the purchase.
  • No International Orders Please Email or Call - We cannot process International Orders through this website.
  • Pictures / Stock Photos - Is the item I'm looking at the actual one for sale? - Here at Gelb Music we try to shoot pictures of all our "one off" unique products. High end guitars, basses, etc... but many items on the Gelb Music website are stock photos from the manufacture. If you are concerned about an item please contact us and we can either confirm the picture listed is the actual item or provide you more information. In most cases the difference is with the wood grain (pattern), slight difference in coloring, logo placement, etc... 
  • Open Box Items - Some items may come straight from our showroom floor. These items are Brand New and have full warranty. These items are usually one of a kind guitars, basses or unique amps. Items such as software are never opened or tested. We inspect every item that goes out to the best of our ability. If there is ever an issue with an item we will contact you first before processing your credit card. If you have any questions feel free to contact here at Gelb Music.
  • Free Shipping - Some items are marked for free shipping. If you live in Hawaii, Alaska, Puerto Rico (other than the lower 48 states) there may be an additional charge. Please contact us BEFORE you buy to get an accurate quote.
  • 1 Day Delivery? - Sorry no over night / 1 day deliveries.
  • Returns with Free Shipping - If you purchased an item that has "FREE SHIPPING" and you decide to return it for reasons other than the item being defective (i.e. I didn't like the sound, personal opinion, etc..) the original shipping charges will be deducted from your purchase.
  • Please read the RETURN POLICY - This is extremely important so you understand how returns are processed. Click here to view our Return Policy.
  • Questions? - Hey we're Real People waiting to server you so again please contact us if you have any questions.

 

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